Ideal For:
- Tracking trouble reports
- Tracking service orders
- Tracking issue resolution
Benefits:
- Improve customer service
- Monitor service level agreement compliance
- Know Actions taken for each Request
- Know parts/resources used
- Access from anywhere
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- Color coded request status
- Action log for each request
- Group requests by Customer, Request category, and by Handler
- Export to local for further analysis
- Parts usage for each request
- Multi-Account/Multi Timezone/Multi-Language
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